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Peter Soanes is an experienced IT professional currently serving as a Second Line Support member at eSIM Go since July 2023. Previously, Peter worked as a Desktop Support Engineer at Content+Cloud from December 2022 to May 2023, providing on-site support to 650 customers. From July 2014 to November 2022, Peter held the position of Service Desk Analyst at NHS Dorset CCG, where responsibilities included desktop support, Windows 10 migration, and administration of NHS mail accounts. Peter also gained experience as a 2nd Line Engineer at Computacenter from August 2013 to August 2014, focusing on Windows migration and desk-side support for Nationwide Building Society.