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James Jarvis has extensive work experience in the customer support and service delivery field. From 2000 to 2010, they worked at Evolving Systems as a Lead Support Consultant and later became the Global Customer Support Manager. In 2010, they took on the role of Director - Global Customer Support, overseeing a dedicated team of technical support engineers and providing technical and commercial management for new and existing customers. In 2014, they joined Eseye as the Head of Customer Relationships, responsible for delivering technical support services to a diverse customer base. In 2019, they transitioned to the role of Service Delivery Director, and in 2022, they became the Professional Services Delivery Director at Eseye.

James Jarvis attended the University of Southampton from 1993 to 1996, where they obtained a Bachelor of Engineering (BEng) degree in Electrical, Electronics and Communications Engineering. James also completed a BEng Electronics program at the University of Southampton, although the specific dates are not provided. In terms of additional certifications, James obtained the AgilePM® Practitioner and AgilePM® Foundation certifications from APMG International in June 2023 and March 2023, respectively. James also acquired the Leadership Mindsets certification from LinkedIn in October 2020 and the ITILS v3 (IT Infrastructure Library Service) certification from APMG International in April 2016.