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Shay Dillon has a strong background in customer success management and technical support. Shay worked at eSentire from December 2017 to May 2023, where they progressed from Customer Success Manager to Senior Manager, leading the customer success team. Prior to eSentire, Shay held various roles at BlackBerry, starting in January 2007. Their roles included Manager of Enterprise Technical Support, where they led a team of technical support analysts and acted as an escalation point for customer issues. Shay also worked as a Partner Solutions Architect, providing technical guidance to system integration and solution provider partners. They later became a Partner Account Manager, focusing on managing relationships with ISV mobility partners to enhance the catalogue of solutions for the BlackBerry platform.

Shay Dillon has a Bachelor of Science degree in Biology & Environmental Science from Western University. Additionally, they have studied Information Technology at Lambton College. In terms of certifications, Shay has completed several courses, including Crystal Reports 2016 Essential Training, Tableau 10 Essential Training, Creating Your Sales Process, and R for Excel Users, all obtained from Lynda.com. The certifications were obtained in 2017, with Crystal Reports and Tableau training completed in May, and Creating Your Sales Process and R for Excel Users completed in April.