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Alicia Thompson-Cappadocio has extensive work experience in customer service and management roles. Alicia currently works as a Customer Success Onboarding Manager at eSentire, starting in February 2022. Prior to this, Alicia worked at Contractor Connection from March 2020 to February 2022 as the Manager of Customer Service and from December 2017 to March 2020 as a Supervisor. Alicia also spent a significant amount of time at Crawford & Company, starting in 2011, where they held roles such as Team Leader & Systems Project Specialist from 2015 to 2017 and Customer Service Representative from 2011 to 2015. Alicia began their career at McDonald's, serving as a Swing Manager from 2009 to 2011.

Alicia Thompson-Cappadocio completed their Bachelor's Degree in English Rhetoric and Professional Writing (Honours) from the University of Waterloo between 2011 and 2016. Alicia also holds additional certifications including a Canadian Risk Management Certificate from Wilfrid Laurier University. The dates of obtaining these certifications are not specified.