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Chi Man Tsai is a seasoned Senior System Analyst at ESD Services Limited (ESDlife) since June 2021, specializing in software and applications project management, including feasibility studies, user requirements capture, system testing, and UAT support. Prior experience includes roles at PCCW Solutions Limited, where Chi Man Tsai architected an Identity and Access Management solution and contributed to the development of an IoT-as-a-Service platform. Earlier career milestones include positions at OOCL as a Technical Analyst and Assistant Technical Analyst. Chi Man Tsai holds a Bachelor's degree in Information Engineering from City University of Hong Kong, earned between 2006 and 2009.