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Viola Kajendrakumar is a skilled professional with a diverse background in client services and research. Currently serving as a Customer Education Specialist at eScribe since January 2023, Viola has delivered over 300 software training sessions and provided expert consulting on project best practices. Prior experience includes roles at AlayaCare as an Implementation Specialist and Client Services Associate, focusing on project management and operational optimization. Viola has also worked as a Biobank Laboratory Technician at Create Fertility Centre, handling biological materials and presenting services at professional conferences. Academic credentials include a Master's degree in Biomedical Sciences with a specialization in Reproductive Biology and Endocrinology, as well as a Bachelor of Science in Human Kinetics from the University of Guelph. Additional experience includes research on ovarian follicular growth and support for seniors with disabilities.