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Mike Bird is a seasoned professional in customer success and account management, currently serving as Senior Customer Success Manager at eScribe since January 2021. In this role, Mike Bird focuses on understanding client business goals to enhance adoption, retention, and satisfaction, while actively managing outreach to minimize revenue churn and optimize NPS/CSAT scores. Previous positions include Customer Success Manager and Account Manager at eScribe, where Mike Bird assisted clients in improving meeting efficiency with innovative software. At Inspiretec Group, Mike Bird held the position of Key Account and Sales Manager, overseeing comprehensive travel reservation systems and personalized solutions. Mike Bird began a career in business development at Contego Inc, specializing in IT Risk and Compliance Management. Mike Bird holds a degree from Humber College, earned between 2003 and 2006.