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Prashanth Rajamanickam boasts a rich background in technical communication, showcasing versatile experience across various roles.

From 2019 to 2021, Prashanth excelled as a Technical Writer at Sonovision Aetos. During this tenure, he crafted high-caliber software and API documentation, conducted meticulous peer reviews, and ensured the punctual delivery of accurate documentation.

His journey continued at Kovai.co from 2021 to 2023, where he contributed significantly as a Technical Writer for SaaS products, particularly Document360. His output included an impressive portfolio of 350 articles and 2 eBooks.

Currently serving as an Information Engineer at ESCRIBA since 2023, Prashanth is actively involved in enhancing ECAP (formerly AgileApps/Longjump) and leads the documentation activities.

Highlighted Achievements:

→ Customer Support Excellence: Prashanth played a pivotal role in minimizing customer support tickets. Through collaborative efforts with the support team, he created FAQs, customization (HTML/JS), and troubleshooting articles. This proactive approach not only increased customer satisfaction and trust but also bolstered the overall efficiency of the support team.

→ SEO Optimization: Prashanth implemented SEO best practices for the documentation site, significantly improving the visibility and ranking of Document360's articles in search engine results. This optimization led to a substantial increase in organic traffic, enhancing the customer experience and contributing to business growth.

→ API Documentation Excellence: Prashanth liaised with developers to create high-quality API documentation. This also included comprehensive use case documentation for frequently used APIs, ensuring clarity and ease of integration for developers.

→ UX Writing/Copywriting Impact: Prashanth provided engaging, consistent, and user-centric UI messages, labels, and other UI texts. His direct updates in Microsoft Visual Studio Code significantly reduced production hours spent by developers, streamlining the process of updating copy texts.

→ eBook Contributions: He made substantial contributions to two eBooks, namely the "Guide to Setup Documentation Workflow" and "10 Best Practices in Technical Writing," showcasing his expertise and providing valuable insights to fellow professionals.

→ Documentation Site Restructuring: Through effective collaboration, Prashanth successfully restructured the documentation framework. This involved updating content with the latest screenshots and streamlining the review process, resulting in a more user-friendly and effective documentation site.

→ Style Guide Creation: Recognizing the importance of consistency, Prashanth contributed to the development of the authoring and image style guides for internal documentation, ensuring a unified approach to technical writing within the organization.

Prashanth Rajamanickam is an alumnus of the Hindusthan Institute of Technology, Anna University, where he earned his Bachelor of Engineering (B.E.) degree. His commitment to excellence and passion for effective communication continue to drive his success in the field of technical communication.