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The Support Engineering Team at erwin, Inc. is responsible for providing technical assistance and problem resolution for customers utilizing the erwin EDGE platform. This team of Senior and Principal Support Engineers, under the leadership of the Director of Technical Support, works to diagnose and resolve complex issues related to enterprise data governance, data modeling, and business process modeling. They ensure a seamless experience for clients by offering expert guidance, troubleshooting, and proactive support to enhance overall platform performance and customer satisfaction.