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Shyamal Parekh possesses a diverse background in technical support and customer service, currently serving as a Technical Support Agent - Tier 1 at EROAD since August 2022. Prior experience includes a role as Shift Manager at Pizza Club from July 2021 to December 2022 and as a Customer Service Sales Representative at Etech Global Services from September 2016 to March 2018. Shyamal holds a Post Graduate Diploma in Computing, specializing in Computer Systems Networking and Telecommunications from Unitec, obtained between 2020 and 2021, as well as a Bachelor of Engineering in Information Technology from Marwadi University, earned from 2012 to 2019.