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Melissa Klonowski has extensive experience in patient access services, currently serving as the Patient Access Training Coordinator at Erie County Medical Center Corporation since December 2006. In this role, Melissa conducts training programs, develops training materials, maintains training records, and assists in system upgrades. Previous positions include Senior Patient Access Services Supervisor/Team Lead, where responsibilities included supervising daily activities, staff recruitment, and developing policies, as well as roles in patient registration and clerical support. Melissa completed an internship at Leap Analytix LLC, where data organization and CRM navigation were key tasks and holds an Associate's degree in Business Administration from Bryant and Stratton College-Southtowns.