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James McElfresh has extensive experience in client services and IT management, currently serving as Client Services Manager and previously as Senior Account Manager and Partner Success Manager at ERGOS Technology Partners, Inc. since January 2010. Responsibilities include cultivating client relationships as a trusted advisor, managing project planning, providing high-level engineering support, and overseeing remote and onsite support for assigned accounts. Prior roles include Field Consultant I and Desktop Field Consultant III, where James managed multiple clients and provided engineering support. Earlier experience as IT Director at Third Coast Produce involved providing comprehensive IT support, managing servers, resolving technical issues, and implementing disaster recovery plans to ensure operational efficiency across departments.