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Kelly Liao is an accomplished Senior ERP Configuration Administrator at ERCOT, where responsibilities include Workday HCM, Payroll, Financials, Adaptive Planning, Reporting, Security, and Cornerstone on Demand Learning Management System since September 2021. Prior experience at The University of Texas at Austin includes roles in Business Relationship Management and Product Lead, managing enterprise products, workflow automation, and a significant systems modernization project affecting thousands of users. Kelly also held positions in client success, sales, and account management, notably generating substantial revenue and improving onboarding processes. Educational qualifications include a Master of Science in Information Studies and a BFA in Design from The University of Texas at Austin.