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Charlotte Schuster is a corporate communications specialist with extensive experience in content strategy, marketing, and project management. Currently employed at ERCOT since May 2023, Charlotte previously held the position of Content Strategy Manager at Tata Consultancy Services from March to October 2022, where responsibilities included developing message houses and creating sales enablement content. Prior roles include Corporate Communications Specialist at Sirius Computer Solutions, managing marketing content and social media, and Project Manager at Cherokee Nation Businesses, supervising a team for various communications projects. Charlotte's earlier experiences include roles in public affairs consulting, athletic marketing, and teaching undergraduate courses. Educational qualifications include a master's degree in Mass Communication/Media Studies from Texas State University and a bachelor's degree in Journalism/PR from Stephen F. Austin State University.