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Alessandro W. is an experienced technical support specialist with a diverse background in IT infrastructure and customer service. Currently employed at Equus Compute Solutions since March 2020, Alessandro W. provides technical support for Whitebox Servers and assists IT departments for major companies such as WatchGuard, Netflix, and Google. Prior positions include IT Infrastructure Technician Level II at RR Donnelley, where Alessandro W. customized programs for Windows 10, and Level 2 Support Analyst at Cubic Corporation, offering system administrator support. Additional roles span from caregiver responsibilities to desktop support, showcasing a strong ability in technical troubleshooting, customer communication, and compassionate service. Alessandro W.'s educational qualifications include CompTia certification in Computer Network from Asher College.