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Scott Smith has a diverse work experience spanning over two decades. Scott currently works at Equiniti as a Web Content & Digital Lead, overseeing improvements to digital solutions for pension members. Previously, Scott worked at Lockwood Publishing Ltd as a Senior Experience Design Producer and LiveOps Producer, leading event planning and delivering engaging content for players in a gaming environment. Before that, they were the Head of Production at UNiDAYS, where they managed a global production team and worked with major brands to create student-only functionality. Scott also has experience in digital content management and knowledge management roles at E.ON UK. In addition, they worked as a Director & Flight Technician at Fly High Media, piloting unmanned air vehicles for video and photography purposes. Scott's earlier roles include Key Account Manager at Whistler Technology Ltd, B2B Area Sales Manager at Carphone Warehouse, and Targeted Sales Campaign Manager at Serif (Europe) Limited. Scott began their career as a Junior Computer Programmer at NEC Corporation, specializing in computer-based voicemail systems.

Scott Smith attended Nottingham College from 2000 to 2002, where they earned a BTEC HND in Information Technology. From 1990 to 1998, they studied at Harry Carlton Comprehensive and obtained a GCSE in English Language and Literature/Letters. In 2011, they completed the IOSH Managing Safety program at the E.ON Engineering Academy, specializing in The Institution of Occupational Safety and Health (IOSH). Additionally, Scott Smith obtained various certifications, including Agile Scrum Fundamentals + Scrum Master + Scrum Certification and Transition from Waterfall to Agile Strategies from Udemy, as well as the Scrum Master Certified (SMC) certification from Scrum Alliance. The exact dates for the obtained certifications are not provided.