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Joseph Thomson is an experienced professional in service management and support roles, currently serving as BSC Helpdesk Manager at Equans UK & Ireland since July 2021. Prior to this, Joseph held various positions at ENGIE UK & Ireland, including BSC Helpdesk Team Leader and Acting Helpdesk Supervisor, focusing on team supervision and service delivery for multiple contracts. Joseph's background includes a successful tenure at NCR Corporation where expertise in field service engineering and incident management was demonstrated through managing high volumes of client escalations. Education was completed at Cardinal Newman High School with GCSEs.