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Callum McCormack is an experienced IT professional currently serving as the IT Service Desk Team Leader at EQUANS UK & Ireland since July 2021, where responsibilities include managing a customer-focused service desk and overseeing staffing levels for the IT Service Desk team. Prior to this role, Callum was a Technical IT Service Desk Analyst at ENGIE – UK & Ireland from August 2018 to July 2021 and held various IT Analyst positions at Primark Stores Limited and ResourcesNE. Callum's career began with a role as an IT Technician and includes foundational experience as a Retail Salesworker. A graduate of St Josephs Catholic Academy Hebburn, Callum earned GCSE qualifications between 2011 and 2016.