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Achal Trivedi is a seasoned professional with extensive experience in technical support and language analysis. Currently, as a Senior Support Engineer at Eptura since September 2021, Achal delivers implementation services for Condeco's products, specializing in .NET applications and hardware solutions for diverse clients. Responsibilities include executing SQL queries, analyzing application logs, testing APIs, and offering technical advisory. Prior experience as a Language Analyst at Sitel involved managing French clients' inquiries related to credit reports and scores while ensuring exceptional customer service. Academic qualifications include a Bachelor of Arts from Chatrapati Sahuji Maharaj Kanpur University and advanced language certifications in French from Alliance française de Delhi, complemented by ongoing German studies at Goethe Institut Indien.