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Jaganathan Vittal Rao has over 25 years of experience in customer support and service operations, currently serving as General Manager at EPSON India Pvt Ltd since May 2007. Previous roles at EPSON include Deputy General Manager and Senior Manager, where responsibilities encompassed customer relationship management and service operations for key client accounts across various regions in India and Sri Lanka. Earlier experience includes managerial positions at TVS Electronics and SPB Projects and Consultancy Ltd, focusing on customer support and electrical maintenance. Jaganathan holds a PGDBA in Customer Relationship Management from Symbiosis Institute of Management Studies and a diploma in Electronics and Communications from K.S.R. Institute of Technology.