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Koushik Roy is a Senior Manager in Customer Success with extensive experience in the Adtech and Martech industries. At Epsilon, Koushik oversees loyalty and customer data platforms since November 2022. Previously, Koushik led the global Customer Success practice for Lifesight, managing a $10 million USD portfolio focused on delivering growth and client retention. Koushik's expertise extends to Sprinklr, where Koushik facilitated social marketing and advertising success for enterprise accounts with a $3 million portfolio, and to Akamai Technologies, where Koushik developed key customer relationships and process improvements. Koushik's career also includes a role at IPsoft in robotic process automation. Koushik holds a Post Graduate Certificate in Business Management from the Indian Institute of Management Tiruchirappalli and a Bachelor's in Computer Applications from the University of North Bengal.