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Akanimo Okon is a seasoned IT professional with extensive experience in desktop support, information security, and customer service management. Currently serving as a Desktop Support Specialist at Epsilon, Inc. since April 2023, Akanimo previously held various significant roles including Information Technology Field Technician at Hemmersbach and Senior Information Security Officer at MAXIMUS. Notable accomplishments include a leadership position at General Dynamics Information Technology as Lead Local System Administrator, where responsibilities included managing helpdesk ticket tracking and communication with customer service representatives. Education includes a Master of Business Administration from the University of Phoenix and a Bachelor of Science in Computer Information Systems from DeVry University. Recognized for exceptional customer service during a tenure at Cox Communications, which included receiving the prestigious 1% award for top employee.