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Rhianna Tabiadon is a seasoned professional with extensive experience in service sales and support. Currently serving as Manager of Service Sales & Support for the Americas at Epredia since February 2016, Rhianna leads a high-performing cross-functional support team with notable achievements, including a 25% revenue growth over five years and a significant improvement in customer satisfaction evidenced by a 92% Customer Net Promoter Score for the US Technical Support Team. Rhianna has effectively restructured service administration and sales, developed impactful marketing strategies, and collaborated with various departments to secure multi-million dollar service agreements. Prior roles include Supervisor of Instrumentation Service Support and Senior Service Support Representative at Epredia, as well as positions at Susan G. Komen® Michigan and Greenleaf Hospitality Group. Rhianna holds a Bachelor of Science in Health Education from Western Michigan University and an Associate of Arts from Kellogg Community College.