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Thomas Trapp is a seasoned technical support specialist currently serving as a Senior Technical Support Specialist at Corsair's Elgato Gaming division since July 2018. With extensive experience in both English and German support, Thomas monitors ticket queues, conducts quality checks, and provides solutions for Tier 1 and Tier 2 Agents. Previous roles include a Senior Technical Support Specialist at Elgato Gaming since February 2016, as well as customer support positions at ChiroTouch and 800 24Support.com, where skills in troubleshooting network issues and managing customer inquiries were developed. Early career experience includes retail sales and supply bookkeeping with the German Air Force, complemented by technical education in computer networking and certifications in network administration.