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Jose Luis Peña Martin is a seasoned IT professional with extensive experience in technical support and incident resolution. Currently serving as a Senior IT Engineer Coordinator at Epiroc since November 2017, Jose Luis oversees IT support for Europe+ countries and is responsible for team coordination, KPI reporting, and end-user support. Prior roles include Senior IT Engineer and EUS Specialist at Atlas Copco and Tecnocom, respectively, where responsibilities encompassed global support for SAP users, administration of O365 and Active Directory, and management of various IT services. With a foundational degree in Advanced Computer Systems Administration from IES Enrique Tierno Galván, Jose Luis brings a wealth of expertise in IT infrastructure, VIP support, and innovative technology solutions.