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Michelle Fowler holds a Bachelor's Degree in Biology and Psychology from the University of Toronto and a Postgraduate Certificate in Environmental Management & Assessment from Niagara College. Currently serving as a Case Manager at Epic Health Solutions since December 2022, Michelle acts as the primary contact for insured persons while managing inpatient and outpatient cases. Previous experience includes roles as a Claims Examiner at Canada Life, Chief Booth Attendant for the City of Toronto, Operations Coordinator at FERRO Canada Inc., and various positions focused on medical case management and environmental sustainability. Michelle has demonstrated a strong commitment to customer service, cost containment, and environmental conservation throughout a diverse career.