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Steven Louden is a seasoned professional with over 20 years of experience in the financial services, contact center, and BPO industries. Currently serving as VP of Global Client Service Delivery & Operations at ePerformax Contact Centers & BPO, Steven has a proven track record of optimizing client relationships and delivering strategic solutions. Previous roles include BPO Vendor and TPRM Manager at Assurant and Vice President of Account Operations at The Results Companies, where responsibilities encompassed strategic planning and operational oversight. Steven's extensive background includes significant positions at SunTrust Bank, JPMorgan Chase & Co., Washington Mutual Card Services, and Providian Financial, contributing to substantial cost savings and operational efficiencies. Steven began a career in the United States Air Force, earning multiple commendations before transitioning into the corporate sector.