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Holly Strach is a seasoned professional in customer service management with extensive experience in operational leadership across various organizations. Currently serving as Collections Manager and previously as Manager, Business Planning & Enablement at EPCOR since April 2012, Holly has demonstrated strong capabilities in vendor management and performance monitoring. Holly's prior role as Customer Care Manager for Western Canada Operations at Direct Energy involved overseeing a call centre and ensuring alignment with performance indicators. Experience at OnStar involved strategic vendor management and customer satisfaction metrics analysis. Holly also held positions as Site Director at Sitel and Operations Manager at Convergys, focusing on operational efficiency, staff management, and client relations. Holly holds a Bachelor of Commerce degree from the University of Alberta.