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Shawndya Anderson is an experienced Customer Service Representative with a strong background in handling a wide range of customer inquiries and achieving first-time resolution of issues. Since May 2016, Shawndya has been employed at EPB, where effective and timely customer service is prioritized. Prior to this role, Shawndya worked at Whirlpool Corporation from March 2013 to May 2016, managing both outbound and inbound consumer calls related to delivery schedules and escalations, while also contributing to the testing and launch of new scheduling tools. Shawndya holds an Associate of Arts degree in Business Administration and Management from Chattanooga State Community College, obtained in May 2016.