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Jonathan Leung is an experienced Video Infrastructure Operations Engineer at EOS IT Management Solutions Ltd, where responsibilities include building standard operations procedures for Cisco telepresence software testing, managing escalations for audio and visual issues, and collaborating with Cisco for issue resolution. Prior experience includes serving as a Tier 2 AV Technician at Milestone Technologies, where Jonathan monitored video conference quality and integrated Cisco video systems into Facebook's environment. Early roles encompassed Tier 1 AV Technician and participation in the Year Up program, focusing on professional skills and IT fundamentals. Jonathan's career began in customer-facing roles, including Parking Attendant and Valet Parker, demonstrating strong communication and problem-solving skills.