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Jessica Joseph, SHRM-CP, currently serves as the Director of Customer Experience at EOI Service Company, a position held since March 2019. Previously, Jessica worked as a Recruiting and Training Manager at the same company. Prior roles include Territory Sales Director at UnitedHealthcare, Agency Development Manager at Colonial Life, and Regional Manager - M&A at Benchmark International. Jessica's career in management also includes positions such as Change & Transition Manager at Humana and Sales Training Manager at DISH Network. Before these roles, Jessica was promoted to Supervisor of the Late Stage Reconciliation Team at Capital One, managing a team of call center collection representatives, and coordinated collections and repossessions at the City of North Miami. Jessica holds a Bachelor of Science in Finance from the University of South Florida, earned in May 2008.