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Dzenana Fazlic is an experienced Senior Major Incident Manager currently at Ensono since March 2021, with a focus on managing critical events affecting clients and infrastructure while ensuring precise communication during incidents. Prior roles include Senior Major Incident Manager positions at Lumen Technologies and CenturyLink, where responsibilities encompassed leadership during major incidents and operational oversight of the Global Operations Tier 2 Support team. Dzenana also has a background in technical systems administration and incident response, demonstrating a commitment to customer service and continuous improvement. Earlier experience includes troubleshooting telecommunication issues at Charter Communications and staffing coordination at Nazareth Living Center. Dzenana holds an Associate's degree in Computer and Information Sciences from ITT Technical Institute-Arnold.