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Bikash Mishra is an experienced service delivery and operations management professional currently serving as a Service Delivery Manager and Technical Delivery Manager at Ensono since July 2021. With a strong background in various industries including Oil & Gas, Government, and IT Services, Bikash has developed core competencies in service delivery, audit and compliance governance, and SLA management. Prior experience includes roles at IBM India Private Limited as a Service Availability Manager and at IBM UK as an Associate Architect, focusing on mainframe architecture and operations management in banking and finance. Educational qualifications include a Post Graduate Diploma in Business Administration from SCDL and a Bachelor of Engineering in Information Technology from Sambalpur University.