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Charles Colella has extensive experience in the customer service and operations sectors, currently serving as a Customer Experience Executive at Enservio since 2009, where responsibilities include managing top insurance accounts, enhancing client satisfaction, and facilitating claims processing. Previously, as an Operations Manager, Charles developed staff, streamlined workflows, and led teams to improve claims resolution. Initially, as a Pricing Analyst, oversight included valuation services and ensuring accuracy in claims for numerous insurance carriers. Charles began professional career at The Village Bank as a Bank Teller, focusing on cash management and customer service.