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Kiana Jackson is an experienced Employee Experience Manager at Ensemble Investments, LLC since May 2023, where responsibilities include managing HR functions for a Managed Hotel Portfolio, supporting corporate employees, and collaborating on payroll and projects. Previous roles include People Operations Generalist at Sameday Health, where Kiana handled inquiries related to benefits and compliance, coordinated maintenance services, and improved office policies; and Director Of Front Office Operations at Thompson Hollywood, overseeing HR operations for a luxury hotel. Additional experience spans managerial positions across several prestigious hotel brands, focusing on enhancing guest experiences, optimizing staff productivity, and fostering team engagement. Kiana holds a Bachelor of Arts in Theatre/Theatre Arts Management from Illinois State University.