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Shannon Marshall's work experience includes various roles in human resources at different companies. Shannon began their career at The Kraft Heinz Company in 2009, progressing through different roles such as Talent Acquisition Coordinator, Talent Acquisition Specialist, and Human Resources Specialist. Shannon then became a Human Resources Business Partner and later served as Manager of Trainee and Grad Programs, Talent Development Manager, Head of Talent, HR Lead for Retail Sales, and Associate Director of Human Resources. In 2017, Marshall joined Evoqua Water Technologies, where they held positions including Head of Global Talent Management, HRBP, and Sr. HRBP. Most recently, in 2019, they became the Director of Human Resources at Eat'n Park Hospitality Group.

Shannon Marshall pursued a Graduate Program at Penn State University from 2019 to 2020, focusing on Organization Development and Change Leadership. Prior to this, they completed their Bachelor of Science degree in Business Administration and Management at PennWest California from 2005 to 2009.