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Filza Khan is a highly experienced technical support and engineering professional with a robust background in the renewable energy and telecommunications sectors. Currently serving as the Technical Support Lead at Enphase Energy since December 2020, Filza Khan oversees a team of 20 support agents, focusing on performance coaching and individual growth. Prior roles include Quality Analyst, where Filza Khan implemented coaching initiatives that improved customer satisfaction ratings and handling time, and Senior Engineer, achieving significant reductions in installation time for solar PV and battery systems. Before joining Enphase Energy, Filza Khan worked as a Senior Technical Support Consultant at Landis+Gyr, achieving an 85% first-contact resolution rate, and as an Application Support Engineer at Amdocs Development Centre. The early career includes positions as a Linux System Administrator at HCL Technologies and an Application Engineer at Technologics. Filza Khan holds a Bachelor of Engineering in Electrical, Electronics and Communications Engineering from KNS Institute Of Technology.