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Paul Buchnat is an accomplished professional with extensive experience in contact center operations and management, currently serving as the Director of Contact Center Operations at Enova International since March 2022. Paul oversees a $40 million budget and leads a diverse team of 750 full-time equivalents, including frontline leaders and support staff, managing various functions such as customer service, loan processing, and training. Previously, Paul held the role of SVP of Customer Contact Center at Wintrust, where strategic direction and effective contact center strategies were key responsibilities. Paul’s long tenure at Verizon Wireless included multiple leadership positions with significant budget oversight and performance enhancements. Paul's academic background includes a B.S. in Communications from Northern Illinois University and an A.A. in Business Administration from Thornton Community College.