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Mary Yusuf has worked in various customer service roles. Mary started their career at EPCOR in 2013 as a Customer Service Representative. In 2014, they joined ENMAX as a Customer Service Representative and later worked as a Collections & Payments Advisor. Currently, they are working as a Team Lead, Customer Care at ENMAX.

Mary Yusuf earned their Master of Business Administration (MBA) degree with a specialization in Business Analytics from the University of Fredericton between 2017 and 2020. Prior to that, they attended Glasgow Caledonian University from 2008 to 2013, but the degree name and field of study are unknown.