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Austin Swales began their career in 2009 as an Event Planning Internship at Kiawah Island Golf Resort, where they planned and executed large scale resort events with over 3,000 attendees and facilitated corporate groups' team building programs and activities. In 2010, they moved to Elegant Creations Fine Jewelers as an Internet Marketing Coordinator, where they created and managed several social media and email marketing initiatives and introduced, trained, and mentored staff on new inventory computer software program. In 2012, Austin joined Thomson Reuters as a Product Support Specialist, where they provided in-depth technical and procedural software support to professionals in the accounting, tax, and payroll administration fields. In 2013, they joined Enmark Systems, Inc. as a Software Quality Assurance Analyst, where they performed in-depth quality assurance & quality control software testing and reviewed and participated in project specifications for to-be-introduced features and functionality for the product. Austin also moved to a Customer Success Specialist role at Enmark Systems, Inc., where they implemented full scale ERP software consisting of sales, full scale accounting, and inventory control aspects to new customers from start to finish and managed and oversaw open technical support inquiries.

Austin Swales attended Central Michigan University from 2006 to 2009, where they earned a Bachelor of Arts in Hospitality Administration & Event Management.