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Jay Pandya is a seasoned professional in operational excellence and risk management with extensive experience across various industries. Currently serving as a Change Coach at Enlighten Operational Excellence since October 2021, Jay previously held positions including Assistant Manager Compliance at Datamatics Business Solutions Ltd. and Assistant Risk Manager at Teleperformance India. At Teleperformance, Jay conducted statistical reviews and advised senior management on risk mitigation strategies. Prior experience includes leading projects to enhance fraud detection and improve operational processes as an Operations Team Lead and providing analytical support as a Quality Analyst at Intelenet Global Services. Jay began the career as a Sr. Customer Service Executive at Serco before advancing into analytical roles. Educational qualifications include a Post Graduate Diploma in Data Science from the International Institute of Information Technology Bangalore and a Bachelor of Commerce from the University of Mumbai.