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Jean Marc Landry has a diverse work experience spanning various roles and industries. Currently, they serve as the Chief Customer Officer at Énergie NB Power. Prior to this, they founded and served as the President of JML Growth Consulting. Jean Marc has also held positions such as the Directeur Marketing et Expérience-client at UNI Financial Cooperation and Vice President of Player Experience & Innovation at Atlantic Lottery Corporation. Jean Marc was responsible for leading customer innovation, market research, and the customer experience team, as well as implementing design thinking and lean startup methodologies. Before that, Jean Marc was the Chief Sales & Marketing Officer at Lottotech, where they led a team of marketing and sales professionals. Jean Marc has experience in brand management and strategic planning, having served as the Director of Marketing, Retail at Atlantic Lottery Corporation and as a Brand Manager at Moosehead Breweries. Jean Marc Landry began their career as a Senior Account Executive at Extreme Group.

Jean Marc Landry, CCXP holds a Bachelor of Business Administration (B.B.A.) degree in Finance, General from the Université de Moncton. Jean Marc has obtained various certifications, including the Certified Customer Experience Professional (CCXP) from the Customer Experience Professionals Association (CXPA). Additionally, they have completed multiple online courses and obtained certifications in areas such as marketing tools automation, artificial intelligence, cloud computing, agile development practices, and design thinking. Jean Marc is also a member of the CXPA Professional community. In 2023, they obtained First Aid certification from the Canadian Red Cross.