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Wendy Li is a seasoned technical analyst with extensive experience in IT support and system management. Currently serving as a Technical Analyst at EnergiaGroup since July 2020, Wendy provides critical support for Web Apps systems and executes root cause analysis for system issues. Previously, Wendy held the role of Support Analyst at FIREMELON LTD, focusing on customer service and first-line support for travel insurance software. Additional experience includes serving as an Implementation & Support Executive at Hallmark Solutions LTD, where responsibilities encompassed client installations, HR software support, and project management. Previous roles as a Desktop Support Engineer at IT Alliance and a Deployment Engineer at Belfast Health & Social Care Trust involved providing comprehensive support in medical environments. Wendy holds a BSc Hons in Information & Communication Technologies from Ulster University.