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Heidi Osness, ACS, serves as a Customer Service Trainer at EnerBank USA since June 2023. Previously, Heidi held the role of Case Manager at Crump Life Insurance Services from December 2001 to February 2023, where responsibilities included reviewing insurance applications for completeness. Other notable positions include Payroll Administrator at Workforce Solutions, Inc., managing multiple corporate payrolls, and Disability Benefit Representative at Albertsons Companies, where the processing of numerous disability cases was a primary task. Prior experience also encompasses Procurement Support Technician at American Stores Company, facilitating system transitions, and Trust Administrative Specialist at Wells Fargo Bank, providing support for trust-related inquiries and issues.