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Alain Ovyn currently serves as the Chief Operating Officer at Eneco Belgium since July 2019. From May 2012 to July 2019, Alain held multiple roles at Orange Belgium, including Chief Transformation and Digital Officer, where focus areas included business transformation and project management. Prior to this, Alain was the Chief Customer Service Officer and Director of Customer Care at BASE, overseeing customer service operations and commercial activities. Alain's career includes significant experience in managing customer service across various channels and integration of operational processes to align with strategic objectives. Educational background includes studies at Provinciale Hogeschool voor Vertalers en Tolken from 1989 to 2003. Motivation centers on enabling organizational change to enhance customer service delivery effectively and efficiently.