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Joshua John Tiansay has a strong background in voice engineering and technical support. Joshua John most recently worked at Endeavor Managed Services as a Voice Engineer. Prior to that, they were a Customer Support Engineer at Deltapath and a Voice Engineer at GlowTouch Technologies. Joshua also has experience as a Voice Network Engineer at Accenture and Trends & Technologies, Inc. Additionally, they worked as a NOC Support Engineer at SkySwitch and as a Technical Support Representative at Convergys.

Joshua John Tiansay completed their education from 2010 to 2016 at the Technological University of the Philippines. Joshua John obtained a Bachelor of Science (BS) degree in Electrical, Electronics, and Communications Engineering. Additionally, they also earned a degree in Electrical, Electronic and Communications Engineering Technology/Technician from the same institution. Joshua has obtained several certifications including the AVAYA IMPLEMENTATION PROFESSIONAL SPECIALIST (AIPS) from Avaya in November 2018. Joshua John also holds the certification of Electronics and Communications Engineer from the Philippine Professional Regulation Commission, although the specific details regarding its acquisition are not provided. There is no information available on the obtained month and year for the Avaya Certified Support Specialist (ACSS) and Avaya IX™ Workplace Solutions Sales Specialized certifications.