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Doug H. has a diverse work experience in the telecommunications industry. Doug started their career at Time Warner Cable Business Class in 2004 as a Customer Operations Manager, providing network support to business customers. Doug then moved up to Senior Manager, overseeing technical operations and leading various projects. In 2010, they became the Director of Enterprise Technical Operations, managing commercial customers in multiple markets and developing an operations workflow process. In 2016, they joined Charter Communications as a Director of Field Operations, where they managed all operational activities for the Cincinnati market and supported a large customer base. Most recently, Doug H. worked as an Independent Owner for FedEx Ground at D&K Enterprise Services, Inc. Currently, they hold the role of Voice Infrastructure Manager at Encore Technologies starting in 2022.

Doug H. attended Xavier University where they obtained a Bachelor of Arts degree in Political Science. Additionally, they pursued further education at Xavier University and earned a Master of Business Administration degree in Information Technology. The specific start and end years for both degrees were not provided.