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Scott Murn, MCP has diverse work experience in various roles. From 2020 to present, they have been working at Encore Business Solutions as the Client Support Services Team Lead, overseeing the day-to-day operations of the team. Prior to this role, they worked as a Client Support Services Coordinator, where they handled support cases and contracts for clients. Before that, they were a Support and Sustainment Administrator, responsible for managing support systems and coordinating project work.

From 2005 to 2020, Scott worked at Heinen's Grocery Store. Scott held various roles including Direct Store Delivery (DSD) Receiver, Keyholder, and Grocery Clerk. As a DSD Receiver, they maintained accurate data for incoming and outgoing products. Scott also took on responsibilities such as scanning invoices and conducting accuracy checks. As a Keyholder, they managed store operations, scheduled staff, oversaw cash office operations, and designed weekly displays.

In addition, Scott has educational experience. Scott worked as a Long-Term Substitute Teacher at Valley Forge High School in 2011-2012, and as a Substitute Teacher at Renhill Companies during the same period.

Scott Murn, MCP, holds a Bachelor's Degree in English/Language Arts Teacher Education, which they obtained from Baldwin Wallace University in 2011. Prior to that, they earned an Associate's Degree in English Language and Literature, General from Cuyahoga Community College in 2008. In terms of additional certifications, Scott has completed several relevant courses. Scott obtained the Microsoft MB-230 Microsoft Dynamics 365 for Customer Service certification from Microsoft in June 2020 and the MB-200 Microsoft Power Platform + Dynamics 365 Core certification from the same institution in April 2020. Scott also holds the Freshdesk Agent Expert Certification - For Admins from Freshworks, which they obtained in April 2022, and the Freshdesk Agent Expert Certification - For Agents, obtained in September 2021. Additionally, they are a Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate, although the specific details regarding the month and year of this certification are unavailable.