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Dustin Tilford is an experienced professional in the HVAC industry, currently serving as the Vice President of Service Operations at ENCON Heating & A/C since March 2019, where responsibilities include overseeing daily operations and developing a 34-person field service team alongside an 11-member customer care center. Prior roles at ENCON Heating, A/C & Energy Solutions from August 2009 to April 2014 included Field Supervisor, overseeing the training of 11 field technicians, and Field Service Technician. Earlier career experience as a Field Service Technician at 20/20 Air from August 2006 to August 2009 and as a Mechanic in the United States Marine Corps from October 2001 to October 2005 further contributed to Dustin Tilford's expertise in the field.