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Zia Malik has a diverse work experience in the ITIL field. Zia started their career as a Telecom Administrator at Ovex Technologies in Pakistan in 2006. Zia then moved on to Enpointe Technologies, INC in the same role, where they also took on the responsibility of managing a team of 11 members. During their time at Enpointe Technologies, they were responsible for managing and maintaining the Telecom Infrastructure details and organizing individual efforts towards team goals. Finally, Zia worked at Bell Mobility as a Sr. Communications Consultant, where they provided consultancy services to corporate clients regarding their wireless needs and requirements. Zia was also responsible for managing trade shows and events, as well as designing and managing advertising campaigns.

Zia Malik's education history includes a Bachelor of Science degree in Computer Information Systems from DeVry Institute of Technology, which they obtained from 1997 to 1999. Prior to that, they completed their Master of Business Administration (MBA) degree with a specialization in Marketing from Preston University between 1994 and 1996. Zia also holds a High School Certificate (HSC) in Pre Engineering from Pakistan Embasy School Jeddah, completed from 1984 to 1988.

In addition to their formal education, Zia Malik has attained a certification in ITIL from EXIN, although the specific month and year of its completion are not provided.